How to Raise a Complaint

Last updated: October 2026

We want every homeowner who contacts Premiumcharlotte Mold Help to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template and is not legal advice.

What You Can Tell Us About

You can write to us about:

• Your experience when you called or contacted Premiumcharlotte Mold Help
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, test results, work and customer service. If you have a problem with work done in your home, start by raising it with the provider directly. Keep a written record of what you say and what they reply.

Still, we want to hear about it. Feedback helps us keep our network honest, and a provider that keeps falling short of what we expect may be removed. Please know that Premiumcharlotte Mold Help cannot settle contract disputes, refund money for a provider's work, or make decisions for a provider.

How to File

Email contact@premiumcharlotte.garden and include:

• Your name and how to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you want from us

After You Write

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened. That may include contacting the provider. Then we will reply with what we found and any steps we are taking.

If You Are Still Unhappy

If our answer does not satisfy you, reply and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. If your state licenses mold assessors or remediators, the licensing agency may be able to help too.

Contact

Email: contact@premiumcharlotte.garden